Events

Artificial intelligence (AI) tools are already playing a role in providing plain language content to users. Our expert panel will provide an overview of the tools they have been involved with directly, and the broader use of AI by plain language practitioners and the public for both writing and reading. They will also answer your questions about AI and plain language.

What do you do when you don't have a team of plain language specialists at your disposal? Robin Kilroy shares her experience embedding plain language skills into teams of subject matter experts.

Plain Language Ambassadors from five countries shared insights about their country's history with plain language, current practices, challenges, and future prospects.

User testing experts Liezl van Zyl and Annie Burger-Boshoff shared practical strategies for effective user testing — covering card sorting, cloze testing, participant recruitment, and how to track real-world impact.

"Send the text by dinner time." Gary Smith explores how cultural differences shape how we interpret plain language — and how to avoid cultural traps when communicating across borders.

A good graph is readable, accurate, and fair — and tells a compelling story. Robin Marwick showed members how to recognise the elements of a good graph, analyse a bad one, and propose improvements.

A panel of plain language advocates answered questions about securing buy-in across organisations for implementing plain language. With Louise Stait, Mary Jane Nirdlinger and Chantale Audet.

Dr. Neil James, chair of the International Plain Language Federation, presented the developments around ISO 24495 and answered the community's questions about standards, certification, and what comes next.