Webinars

What do you do when you don't have a team of plain language specialists at your disposal? Robin Kilroy shares her experience embedding plain language skills into teams of subject matter experts.

Plain Language Ambassadors from five countries shared insights about their country's history with plain language, current practices, challenges, and future prospects.

User testing experts Liezl van Zyl and Annie Burger-Boshoff shared practical strategies for effective user testing — covering card sorting, cloze testing, participant recruitment, and how to track real-world impact.

"Send the text by dinner time." Gary Smith explores how cultural differences shape how we interpret plain language — and how to avoid cultural traps when communicating across borders.

A good graph is readable, accurate, and fair — and tells a compelling story. Robin Marwick showed members how to recognise the elements of a good graph, analyse a bad one, and propose improvements.

A panel of plain language advocates answered questions about securing buy-in across organisations for implementing plain language. With Louise Stait, Mary Jane Nirdlinger and Chantale Audet.

Dr. Neil James, chair of the International Plain Language Federation, presented the developments around ISO 24495 and answered the community's questions about standards, certification, and what comes next.

Broadcast on the eve of New Zealand's Plain Language Act coming into force, this webinar explored what the Act means for New Zealand, the role of clear communication in sustainability, and projects improving financial wellness.

Judge Lorena Tula del Moral shared how she transformed her Buenos Aires court into a space that fosters innovation, transparency and collaboration — bringing plain language to the heart of the justice system.

Charlotte van Hooijdonk presented her research on the comprehensibility of icons and pictograms — exploring whether simplified images can make communication more inclusive, with results that were sometimes startling.